Updated December 15th at 10:30AM
For updated shipping policies & procedures, please visit our shipping page HERE.
As you all are aware, the current COVID-19 situation has created a rapidly changing environment. With more and more municipalities both locally and nationally issuing States of Emergency our first goal is to keep our Employees and Customers safe. Naturally as a food manufacturer, we still need to support our customers and have our products available to the marketplace with as little disruption as possible. As such, below is an update on our Retail and Fundraising operations:
Our flagship retail store located at 3500 Genesee St. Cheektowaga, NY is open to the public Monday-Thursday from 9am-5pm and Friday-Saturday from 9am-4pm. We are taking the health and safety of our community and employees very seriously and are taking the following measures:
- All employees and patrons must wear masks
- Patrons to use provided hand sanitizer prior to entry
- Limited to 4 customers in the shop at a time
- Credit/Debit preferred, machines will be sanitized multiple times throughout the day
We also encourage our customers to take advantage of curbside pick-up and our online ordering system at www.niagarachocolates.com as an additional resources - you can choose to select "store pick-up" at time of purchase. When arriving for curbside pick-up please call ahead at 716-634-0070 and we will bring it out to you.
Existing customers wishing to place bar orders, please contact Customer Service at 716-634-0880 and follow the prompts to Customer Service. For questions on new customer accounts and other fundraising opportunities, please contact Bernadette Safy at 716-634-0880 x128 or email@example.com.
At this time we are continuing all operations as scheduled for all deliveries and are taking additional efforts to reach out to each specific organization to ensure continuity. Specific details have been provided to each chairperson which include recommendations on safe distribution to individual sellers. If you are an individual seller and have questions please reach out to your Chairperson. If you are a Chairperson, please direct all questions to firstname.lastname@example.org.
We will continue to monitor the latest CDC recommendations and also guidance from Federal, State and Local authorities and make any necessary changes as required.