Updated April 3, at 9:00AM
As you all are aware, the current COVID-19 situation has created a rapidly changing environment. With more and more municipalities both locally and nationally issuing States of Emergency our first goal is to keep our Employees and Customers safe. Naturally as a food manufacturer, we still need to support our customers and have our products available to the marketplace with as little disruption as possible. As such, below is an update on our Retail and Fundraising operations:
Our flagship retail store located at 3500 Genesee St. Cheektowaga, NY will be open M-F from 9-3 for curbside pickup only. Please call ahead at 716-634-0070 and we will bring it out to you. We encourage our customers to take advantage of our online ordering system at www.niagarachocolates.com as an additional resource. We have extended our "Free Shipping for Orders over $50" promotion indefinitely (automatically applied to your order). Please contact 716-634-0070 with any retail related questions - staffing will be limited and so please leave a message if there is no answer and we will call back as quickly as possible.
Our temporary satellite stores located throughout the community are still open to the public. They have adopted safety policies including frequent cleaning, limiting the number of customers to only 2 shoppers at a time, asking that all shoppers practice proper social distancing and keep 6 feet apart and also asking guests to refrain from handling any candy that they are not purchasing. For a list of satellite locations please click here
We are in the midst of Spring Catalog Fundraisers for many schools and organizations and we are committed to continued service to all of our customers. At this time we are continuing all operations as scheduled for all deliveries and are taking additional efforts to reach out to each specific organization to ensure continuity. Specific details have been provided to each chairperson which include recommendations on safe distribution to individual sellers. If you are an individual seller and have questions please reach out to your Chairperson. If you are a Chairperson, please direct all questions to email@example.com.
We will continue to monitor the latest CDC recommendations and also guidance from Federal, State and Local authorities and make any necessary changes as required.